Delivery
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What are your delivery options/costs?
Wherever you call home, find the right delivery option here ↓ | Free Standard | Orders over £70 | 1-2 working days | | :------------ | :-------------: | :--------------- | | Standard | £3.50 | 1-2 working days | | Express | £5.95 | Next working day (Mon-Sat) Over before 10pm | | Premier Unlimite... -
All orders are picked and packed 7 days a week, and are dispatched Mon-Fri (excluding Bank Holidays). Express/Premier Delivery orders placed on a weekend are dispatched the next working day, Mon-Fri (excluding Bank Holidays). Express/Premier Delivery orders placed before 10pm GMT will be dispat...
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There are no hidden charges or fees! What you pay at the checkout is inclusive of any duties or taxes (where applicable). Enjoy your shop with none of the hassle or stress!
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Of course! We'll send your tracking info by email once your order has been shipped. Please contact us via our Contact Form if tracking information has not updated for a week following your dispatch.
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What if i haven't received my order yet?
If your order hasn't arrived within the expected timescale, please get in touch with your order number via our Contact Form found here and we'll look into this for you 🕵️♀️ -
Why weren't my shipping costs refunded?
As outlined within our returns policy, customers are liable for the cost of return shipping and any additional charges incurred, unless faulty or sent in error. See: How do I make a return or exchange? -
How does Premier Delivery work?
What is Premier Delivery? Premier Delivery is a rolling, annual subscription service which once purchased, unlocks the following perks: ✓ Unlimited delivery ✓ Next-day delivery* ✓ No minimum spend ✓ £££ saved in just two orders! How do i use it? - You need to be a registered Disturbia custome... -
We've recently gone paperless for all of our orders! Need to make a return? Please check your email confirmation for your order number and summary of your items, and then head to our Returns Page to start your return or exchange.