Frequently Asked Questions

• When will my order be dispatched?
• Can I amend my order?
• Where is my order confirmation email?
• How do I know what size to buy?
• Do you offer Plus / Curve sizes?
• How do mystery boxes work?
• How do I know I'm shopping directly with Disturbia?

• What are your delivery options / costs?
• When will I receive my order?
• Who pays customs fees?
• Can I track my order?
• What if I haven't received my order yet?
• Why weren't my shipping costs refunded?
• How does Premier Delivery work?

See all articles in Delivery →

• How do I make a return or exchange?
• Conditions of Return
• Where is my returns form / packing slip?
• There's a problem with my order!
• How long will my refund take to process?
• Combination discount refunds
• Why has my return been cancelled?

• What payment methods do you accept?
• Can I shop in a different currency?

• How do I sign up?
• How do I earn points?
• What are the tiers and how do they work?
• How do I exchange my points for rewards or discounts?
• How do I check my points balance?
• How does refer a friend work?
• How do I use my Free Return perk?

See all articles in Disturbia Rewards →

• How to buy E-Gift Cards
• I haven't received my E-Gift card yet, when will it be delivered?
• E-Gift Card Expiry

• When will a sold-out product be re-stocked?
• Where else can I purchase Disturbia products?
• How do I look after my jewellery?
• Do you offer Plus / Curve sizes?
• What can I do if my item becomes damaged or arrives faulty?

• How can I pre-order?
• When are pre-orders shipped?
• What if I want to cancel my pre-order?
• Can I return a pre-order?

• I'm an influencer, how do I work with Disturbia?

• How can I contact Disturbia?

• How can I make a return?
• Do I need to pay to return?
• How do I know I'm shopping directly with Disturbia?
• Can I return for an exchange?

• Will I need to pay Customs charges?
• Can I refuse/return my parcel if I've changed my mind?